Orders and Shipping

  • ORDER PREPARATION :
Hello! We are Txema and Alejandra and we make all the candles and melts to order and by hand in our small workshop in Pamplona, ​​Navarra. All of our candles are created, designed and poured by hand respecting each and every natural process .

"Curing our eco soy candles; one of the most important processes"

Our vegetable soy wax with organic certification BIOINSPECTA and the set of IFRA essences, without CMR, phthalates or toxins that we pour, require that a certain curing time be respected so that the molecules of each essence and of the soy wax itself unite properly, combine and “stay still.” ”. This healing process of days can vary depending on factors such as the composition of the chosen fragrance , environmental temperature , humidity , type of packaging , etc., and each factor must be taken into account to understand its reaction and thus achieve a release. Stable and long-lasting aromatic. A completely unique aroma .

The usual time for artisanal preparation of our candles and melts is reflected in the website banner and is updated depending on the volume of work.

Once the package is delivered to the Post Office, you will receive a locator number in your email or by SMS so you can track your order.

The workshop is closed on weekends and holidays for rest. Here we leave you the Pamplona 2024 holiday calendar . The workshop will be closed from July 8 to 12.

January 1
January 6th
28th March
March 29
April 1st
May 1
July 8
July 9th
July 10th
July 11
12th of July
July 25
August 15th
October 12 °
November 1st
December 3
6th of December
December 25th
  • PRE-SALES

The PRE-SALE option for an item in our store is temporary. During that time, you will be able to pre-purchase your exclusive candle or melts, and the manufacturing process will begin the next business day after completion.

If you have a pre-sale and other items from our website in your order, everything will ship at the same time.

  • CUSTOMIZATIONS

The CUSTOMIZATION option is a complement that you can add to any candle, and like any customization, it takes time. The preparation time for orders of personalized items may be longer than indicated on the banner. If you have any questions about the customization time, write to us before placing the order or during the process at contacto@monsterscandles.com

  • SPECIAL EDITIONS / EXCLUSIVE EDITIONS / LIMITED EDITIONS
They are available for a limited time. They are exclusive due to their complex production ( personalized jars with scales, textures, metallic shine, frosting, etc. ). In these cases, and following at all times the natural evolution of the product, the manufacturing process can be increased by a few more days. If you have any questions, you can write to us before placing the order or during the process at contacto@monsterscandles.com
  • Environmentally responsible packaging :

Of course, at Monsters Candles we have taken into account that this is a delicate item with great volume and weight. Likewise, we decided that proper packaging was essential so that your candle arrives in perfect condition; warm and without scratches. We use biodegradable corn to protect all your shipments, and recycled paper to wrap each of your candles and melts. This corn dissolves in water :)

  • SHIPPING PRICE

Peninsula €4.90 (Free from €60)

Balearic Islands €7.50 (Free from €60)

Canary Islands from €9.65

Rest of the world : The price is determined by the area and the weight of the order.

We would like you to receive your handmade order of scented candles as soon as possible, but we understand that the order reception period once it is deposited with the transport company may vary depending on the area in which you live, the holidays there are and the workload of the transport company.

  • SHIPPING TIMES

In the case of Peninsula , the usual thing is that the order reaches you in 24/72 hours.

In the Balearic Islands , you will have it in 3 or 4 business days.

Canary Islands ( IMPORTANT : do not forget to add your ID in CART NOTES ) the delivery time is usually approximately 5-7 working days from the departure of our workshop, but if it is detained in Customs, the retention time may be different depending on the case, and we cannot predict how long it will be, nor intervene in the process.

Portugal , it is usual for your order to arrive in 24/72 hours.

Rest of Europe , the period is approximately 5-7 business days, although the time may vary depending on factors external to us and that are the responsibility of the courier company.