Frequent questions

How do I care for my candle?

FIRST STEPS:

  • IMPORTANT : If your candle has decorative melts on its surface , we recommend removing them before the first burning . These melts are decorative pieces that are used to decorate the surface. You can melt them on a separate burner :)
  • Light your candle on a flat, draft-free surface.
  • Let the wax melt to the edge.

MAINTENANCE :

Candles

  • During subsequent burnings, keep the wick trimmed or gently remove any soot . Wax is the fuel for the wick, and if it has soot, it will not light properly . Always leave approximately 5-7 millimeters above the level of the wax.
  • When you blow out the candle, be sure to leave the wick straight and centered . This will prevent it from sinking or tilting.

Melts/Melties

  • The melts or melties They are small blocks of scented wax that melt slowly when heated.
  • Place 1 or 2 servings of melts on top of your burner, and very carefully, light and place a tea light inside the burner, just below the melt . Then, let the aromatic melt release its aroma throughout the room and enjoy!
  • Our melts are aromatic soy wax and you can use them in any electric or traditional oil/wax burner (with tea lights).
  • Do not use in steam aroma diffusers.
  • Do not handle when melted.
  • DO NOT INGEST, even if you want to sink your teeth into them :)
  • When the melt no longer gives off aroma (below you have the aromatic duration times), it is recommended that you remove the remains of wax from the burner. To do this, wait until the wax is almost cold, but not solid, and remove the wax with the help of kitchen paper.

BASIC SAFETY TIPS:

  • Never leave a burning candle unattended.
  • Keep lit candles out of the reach of children and pets.
  • Extinguish the candle when approximately one centimeter of wax remains, or the candle is more than 90% consumed. Once extinguished, do not touch or attempt to move the candle until it has cooled sufficiently.
  • Never burn a candle near anything flammable.
  • Always place the candle on heat resistant surfaces.
  • Do not place candles near a draft or near a heat source.

HOW LONG WILL MY CANDLE OR MELT LAST?

With correct maintenance:

  • 500 ml. (Limited Edition) 100 - 120 hours.
  • 410 ml. 70-80 hours.
  • 220 ml. +40 hours.
  • Premium 300 ml cans. +60 hours.
  • Melts 80/120/300 gr. (each 20g chocolate lasts 6 to 10 hours.)
  • Melts Tablet 6 cavities (Between 90g and 100g).: Each ounce lasts approximately 3 to 4 hours.
  • Melts 4 cavities (70 ml.): Each ounce lasts 3 to 4 hours.

IS THE CANDLE I WILL GET THE SAME AS THE ONE IN THE PHOTO?

By using organic dyes , each Monsters Candles candle may vary slightly depending on its color shade. At the same time, the decoration may be modified in exceptional cases in terms of the design of decorative melts on the surface, although it will always maintain its essence and be faithful to the original photo.

CAN I CANCEL MY ORDER OR RETURN IT?

As it is a personalized and artisan product, unfortunately we do not accept returns or cancellations , which is why it is vitally important that you be careful when proceeding to the payment gateway. However, both at the payment gateway and at the end, we will make sure that the items you are going to purchase are the ones you want.

If the collection period has passed, if there were delivery attempts and it was not delivered, or if the address provided to us was incorrect and the order was returned to our workshop, a refund would not occur, but a new shipping attempt would occur. .

It will be the client who has to be responsible for the amount of said shipment. The new order will be waiting. Once paid, it will be put into transit.

Thanks a lot! :)