Shipping policy
National and international shipments
Our literary and Film & TV candles and all our Melts, travel all over the world :)
| Country | Delivery times Correos ** | Shipping Costs |
| España Península | 24/72 Hours | 4,90€ (Free from 60€ or more) |
| España - Islas Baleares | 48/72 Hours | 5,50€ (Free from 60€ or more) |
| España - Islas Canarias, Ceuta y Melilla | 5-7 working days | Since 6,90€ |
| Andorra | 24/72 Hours | 5,90€ (Free from 60€ or more) |
| Alemania, Austria, Bélgica, Dinamarca, Francia, Gibraltar, Grecia, Irlanda, Italia, Luxemburgo, Noruega, Países Bajos, Portugal, Reino Unido, Suecia y Suiza | 48-72 Hours | Since 7,90€ (according to weight and zone) |
| Chipre, Croacia, Eslovaquia, Eslovenia, Estonia, Finlandia, Hungría, Islandia, Letonia, Lituania, Malta, Polonia, Rumanía, Serbia y Turquía | 3-5 working days | Since 14€ (according to weight and zone) |
| Aruba, Barbados, Brasil, Canadá, EE.UU, México, República Dominicana | 7-15 working days | Since 16€ (according to weight and zone) |
| Australia, Hong Kong, Indonesia, Japón, Nueva Zelanda, Singapur y Tailandia | 7-15 | Since 18€ (according to weight and zone) |
** IMPORTANT: The average delivery time by Correos begins once the order has left our workshop. Please check our preparation times before if you have any doubts :)
In any case, and as soon as your order leaves our workshop, we will send you the confirmation of shipment of your order with a tracking number and you will receive an SMS from the logistics company indicating the estimated delivery date.
On weekends and holidays, the workshop is closed.
At Halloween and Christmas time, delivery may take a little longer due to the high volume of deliveries by the transport company.
VERY IMPORTANT:
*If upon receipt of the order you should see damage to the surface of the box, internal cracking noises or any details that may suggest product damage, we kindly ask that before opening the box you make a small recording or take photos of everything. Send us everything to contacto@monsterscandles.com, this will help us when claiming to the transport company.
*If after the deadline for collection at the office, if there were delivery attempts and it was not delivered, or if the address provided was incorrect and the order was returned to our workshop, there would be no refund, but a new delivery attempt. The customer will be responsible for the cost of such shipment. The new order will be put on hold. Once it is paid, it will be put in transit.