Processing time

(Last updated 1/11/2024)

🚨 SPECIAL DEADLINES FOR CHRISTMAS ORDERS 🚨

The usual artisanal preparation time for our candles and melts is about 10 business days (workshop hours: Monday to Friday, from 9:00 AM to 8:00 PM).

However, to ensure that your Christmas and holiday gifts arrive on time, we have set very important order deadlines for this season:

Mainland Spain, Andorra, and Balearic Islands:

  • Last day for Christmas Eve orders: December 8th. They will be shipped on December 16th.
  • Last day for Three Kings Day orders: December 12th. They will be shipped between Thursday, December 26th and Friday the 27th.
  • After December 12th, and once the orders for the Epiphany batch have been shipped, no more orders will be processed. Shipments made after December 12th will resume on January 8th, after the return from the Christmas holidays.

Canary Islands:

  • To avoid delays, we recommend placing your orders at least one week earlier.

Orders outside the European Union:

  • We advise ordering well in advance, as delivery times may exceed 15 days depending on the destination.
Personalized orders: For custom items (like scales, pumpkins, special textures, etc.), please consider placing your order as early as possible, as these products require additional production time.

Holidays in Spain and in our region. The workshop will be closed on the following dates: November 29th, December 3rd, December 6th, December 25th, January 1st, and January 6th.

Days off: January 2nd, January 3rd, and January 7th.

Thank you for your understanding, and happy holidays! 🎄🎁

STANDARD ORDERS:

The usual handcrafted preparation time for our candles and melts is 10 business days (workshop hours are Monday to Friday, from 9:00 AM to 8:00 PM). Please note that some orders may have longer delivery times, while others might be in stock:

FLASH SALES

Flash Sales are limited-time editions available in reduced quantities that are IN STOCK. If you only add these items to your cart, the preparation time is 24 to 48 hours.

PREORDERS

Preorder items are available for a limited time only. Once this period is over, you will no longer be able to purchase the product.

You can purchase your Limited Edition candle or melts in advance, and we will start the production process the next business day after the preorder period ends. If your order includes a preorder item along with other products, everything will be shipped together.

CUSTOM CANDLES

At Monsters Candles®, you can customize any candle in the CUSTOMIZATION section. Keep in mind that these customizations require additional time.

Customization options include:

  • “Extra frosting”
  • Changes to the label design
  • Complete customizations

The preparation time for orders containing personalized items may vary based on the complexity of the requests. We will do our best to ship your order on time, but if it takes a little longer, it's because we're striving to create the perfect candle for you.

If you have any questions about customization time, feel free to reach out to us at contact@monsterscandles.com before or during the ordering process.

SPECIAL EDITIONS / EXCLUSIVE EDITIONS / LIMITED EDITIONS

These candles are exclusive due to their complex manufacturing process, which may include:

  • Customized jars with scales
  • Textures
  • Metallic glitters
  • Hand modeling

The "customization" of glass jars is done in our workshop in an artisanal manner. This is a manual, natural, and sometimes unpredictable process that we handle with respect and care to ensure an exceptional result.

We strive to ship these products as quickly as possible, but given the exclusivity of these editions and the natural evolution of the process, the preparation time may be longer.

If you have any questions, please write to us at contact@monsterscandles.com before or during your order.