Processing time

Hello! We are Txema and Alejandra and we make sustainable and ecological scented candles by hand and on request.

All our candles are created, designed and poured by hand in our workshop in Pamplona, ​​Navarra, following and respecting each and every one of the natural processes of soy wax:

Our vegetable soy wax with BIOINSPECTA organic certification and the set of IFRA essences, without CMR, phthalates or toxins that we pour, require that a certain curing time be respected so that the molecules of each essence and of the soy wax itself unite properly, combine and “stay still”.

This curing process of days can vary depending on factors such as the aromatic composition of the chosen candle , the ambient temperature , humidity , type of packaging , etc., and each factor must be taken into account to understand its reaction and finally achieve a stable and long-lasting aromatic release.

ORDER PREPARATION:

STANDARD ORDERS:

Our usual handcrafted preparation time for our candles and melts can be 10 to 12 business days (Monday to Friday).

Pre-sales, Customizations and Exclusive Editions are exceptions that may cause the delivery time to be slightly increased. We explain why:

PRE-SALES:

The PRE-ORDER option for an item in our online store is temporary. These items are only available during that period and when it ends, there is no possibility of repurchasing them .

During that time, you will be able to purchase your exclusive candle or melts in advance , and the production process will begin the next business day after completion .

If your order includes a pre-order and other items from our website, everything will be shipped at the same time.

PERSONALIZED CANDLES:

At Monsters Candles ® you can customize any candle you want in the CUSTOM CANDLE section , and like any customization, it takes time.

The preparation time for orders containing personalized items may vary depending on complexity and requests. We will try to get it out as soon as possible, but if it takes a while, please be patient, we are trying to create the perfect candle for you :)

If you have any questions about the customization time, write to us before placing the order or during the process at contacto@monsterscandles.com

SPECIAL EDITIONS / EXCLUSIVE EDITIONS / LIMITED EDITIONS

These candles are unique due to their complex workmanship (personalized jars with scales, textures, metallic shine, etc.) . The entire process of "customizing" glass jars is carried out in our workshop and always in an artisanal way .
It is a manual, natural, sometimes unpredictable and laborious process that we treat with great respect and care to ensure a realistic result.
In these cases, and always following the natural evolution of the product, the production process may be extended.
As a result, you will have a unique piece of craftsmanship. If you have any questions, you can write to us before placing the order or during the process at contacto@monsterscandles.com