Shipping
National and international Shipments
Our literary, movie and TV candles and all our Melts travel all over the world :)| Country | Delivery times** | Shipping Costs |
| España Península | 24/72 hours | 4,90€ (Free shipping over 60€) |
| España - Balearic Islands | 48/72 hours | 5,50€ (Free shipping over 60€) |
| España - Canary Islands, Ceuta and Melilla | 5-7 business days | From 6,90€ |
| Andorra | 24/72 hours | 5,90€ (Free shipping over 60€) |
| Alemania, Austria, Bélgica, Dinamarca, Francia, Gibraltar, Grecia, Irlanda, Italia, Luxemburgo, Noruega, Países Bajos, Portugal, Reino Unido, Suecia y Suiza | 2-7 business days |
From 7,90€ (according to weight and area) |
| Chipre, Croacia, Eslovaquia, Eslovenia, Estonia, Finlandia, Hungría, Islandia, Letonia, Lituania, Malta, Polonia, Rumanía, Serbia y Turquía | 2-7 business days | From 14€ (according to weight and area) |
| Aruba, Barbados, Brasil, Canadá, EE.UU, México, República Dominicana | 15 bussiness days | From 16€ (according to weight and area) |
| Australia, Hong Kong, Indonesia, Japón, Nueva Zelanda, Singapur y Tailandia | 15 bussiness days | From18€ (according to weight and area) |
** IMPORTANT: The average delivery time of the transport company begins once the order has left our workshop. Please check beforehand our handmade preparation times if you have any doubts :)
In any case, and as soon as your order leaves our workshop, we will send you the shipping confirmation of your order with a tracking number and you will receive an SMS from the logistics company indicating the estimated delivery date.
On weekends and holidays, the workshop is closed.
At Halloween and Christmas time, the delivery time of the transport company may be slightly longer due to the transport company's own high volume of work. These cases are exceptional and beyond our control.
The shipping time for orders outside Spain indicated by Correos may vary and be longer than usual from the time the order leaves our workshop, we ask you to place your order in good time to avoid delays. If your order is held at customs, the time it is held varies from case to case and we cannot predict or intervene. Monsters Candles cannot be held responsible for any delays or costs incurred as a result of customs clearance.
In case you wish to release your order from CUSTOMS, you will have to arrange it with the transport company after making the purchase and before accepting the package. If you have any doubts about how to manage it, you can look for information on the official website of the transport company.
VERY IMPORTANT:
*If upon receipt of the order you see damage on the surface of the box, internal cracking noises or any detail that may suggest damage to the product, we ask that before opening the box you make a small recording or take pictures of everything. Send us everything to contacto@monsterscandles.com, this will help us when claiming to the transport company.
*If after the deadline for collection at the office, if there were delivery attempts and it was not delivered, or if the address provided to us was incorrect and the order was returned to our workshop, there would be no refund, but a new delivery attempt. It will be the customer who will be responsible for the amount of such shipment. The new order will be put on hold. Once it is paid, it will be put in transit.