Return and Refund Policy

Monsters Candles is an online store for handmade products. Each item is made manually and artisanally, which is why Monsters Candles does not accept returns or cancellations for personalized products. A return will only be processed if the item is defective.

If, after the pickup deadline, delivery attempts were made but the item was not delivered, or if the address provided was incorrect and the order is returned to our workshop, no refund will be issued. Instead, a new delivery attempt will be made. The customer will be responsible for the cost of this new shipment. The new order will be held until the customer has paid the shipping fee. Once the payment is received, it will be shipped.