Terms and Conditions

HOW TO BUY

Buying at Monsters Candles is very simple. You just have to follow the following steps:

Choose the product(s) you wish to purchase.

View the product/s that interest you. With one click you will get an enlargement of the photograph; Some products have several photographs. You can also check its description and price.

Select the product, the number of units and add the item to the basket. Below you can choose to continue shopping or check out.

HOW TO BUY A PERSONALIZED CANDLE

If you want to buy a personalized candle, you just have to go to the customize your candle section and choose the option you like the most from the three we have. If you have questions you can contact us through the form.

Next, you can choose the number of units you want, and add to cart.

If you want to continue shopping, repeat the process. If you want to place the order, click on the checkout button to start the purchasing process.

Enter all the information requested, shipping and billing address and make sure they are correct.

Select the payment method. If you select Bank transfer or Bizum, the order will remain in pending status until we receive the amount. You can also select the payment method with your debit or credit card and PayPal. Confirm the order and proceed, if applicable, to payment.

The design and creation process of the candle will only begin when the purchasing process has been completed and we have received payment.

You will receive an email confirming your order and we will contact you to begin the process.

IN WHICH COUNTRIES CAN YOU SHOP ONLINE?

Currently you can make your purchase in the Peninsula, Canary Islands, Balearic Islands and Portugal, the shipping cost appears at the time of checkout.

DO YOU REPLACE ITEMS WITH THE INDICATION “SOLD OUT”?

Generally we do not have any products out of stock, but if so we will try to replace them immediately.

In the case of Limited Edition candles, they are very small batches that tend to sell out quickly. In this case, we notify you of the new availability through our social networks.

WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO?

Yes. The decoration (color and coverage) may look essentially varied, but the fragrance is the same in all our candles, as is the interior decoration.

HOW I CAN MAKE SURE I MADE MY PURCHASE?

Once you place your order, you will receive a confirmation email with a summary of your purchase. If you do not receive it, contact us.

CAN I REMOVE AN ITEM FROM MY ORDER?

Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.

CAN I CANCEL MY ORDER?

We do not accept cancellations. That is why it is important that you are sure of your order when making the purchase.

WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?

We send all products in perfect condition, coated in corn starch. If, due to mistreatment by the shipping company, a product arrives in poor condition, contact us , send us photographs of the defective item and the package, and we will find a solution.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

If on any occasion, by mistake, you receive an item that you have not ordered, please contact us, we will proceed to make the appropriate changes at no cost to you.

PAYMENT METHODS

WHAT PAYMENT METHOD CAN I USE TO MAKE MY PURCHASE?

We have the following payment methods: Bank Transfer, Credit or Debit Card, Paypal and Bizum.

SHIPPING & RETURNS

WHERE I CAN GET MY ORDER?

You can receive it at the address you choose (home, work, etc.)

CAN THE COUNTRY OF DELIVERY BE DIFFERENT FROM THE COUNTRY OF PURCHASE?

The country of delivery always has to match the country of purchase.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

If you live on the Peninsula, once the order preparation process is completed and we deliver your package to the transport company, the delivery time is 24 to 48 hours on business days (we use the Post Office as a logistical means, although it may be delayed for different reasons that involve the shipping company).

HOW CAN I KNOW WHERE MY ORDER IS?

Once you make the purchase, we will keep you informed of the current status of your order by email. You will also be sent a link and a tracking code so you can track your package from the moment it leaves our workshop until you have it in your hands.

CAN I RETURN AN ITEM?

Since our items are mostly personalized (both by wick, size, interior decoration, exterior, on the label, etc...), we do not make returns. A replacement of the item is only possible when said item is defective or presents some type of breakage.

If the order is returned to our workshop after the collection period, there will be no refund, but a new shipping attempt will be made. It will be the client who has to be responsible for the amount of said shipment.

ORDER PREPARATION TIMES

Order preparation times may increase or decrease depending on the volume of work. At all times we will notify you of any changes that may occur both through social networks and in our top bar (the black area you see above)

VERY IMPORTANT : If Bank Transfer or Bizum has been chosen as the payment gateway, the order will not be placed until payment has been received. Once received, the corresponding preparation process will begin, taking as the initial date the day of receipt of the amount.

NEWSLETTER

By clicking accept to subscribe to the promotional email system of www.monsterscandles.com, the Terms and Conditions of the website, as well as the Conditions of Purchase and Use, are considered accepted in the same way. At the same time, it will be used your email address to send promotional messages. These emails contain offers, promotions, and acceptance and at no time will they be abusive. Being, as a general rule, one or two promotional emails per month.